Last Updated: June 2026

 

At Brainlava, we’re committed to providing a smooth shopping experience and responsive customer support. Whether you have questions about an order, sizing, shipping, returns, collaborations, or general inquiries, we’re here to help.

 

How to Reach Us

 

Customer Support

Phone / WhatsApp: +91 954 954 3424

Email: support@brainlava.in

 

Business Hours

Monday – Saturday

10:00 AM – 6:00 PM IST

We strive to respond to all customer inquiries within 24–48 business hours.

 

Order-Related Support

For assistance regarding an existing order, please include the following information in your message:

·       Order Number

·       Full Name

·       Registered Email Address

·       Contact Number

·       Description of the issue

Providing these details helps us resolve your query more efficiently.

 

Collaborations & Business Inquiries

For partnerships, influencer collaborations, media inquiries, wholesale opportunities, or other business-related discussions, please contact us at:

Email: hello@brainlava.in

 

Registered Business Details

Trade Name: BRAINLAVA COLLECTIVE

Registered Address:

404, Shakun Marvel
New Grain Mandi
Kota, Rajasthan – 324007
India

 

Response Time

Our support team aims to respond within:

·       24–48 business hours for general inquiries

·       1–3 business days for return, exchange, and refund requests

·       1–2 business days for order-related queries

Response times may be longer during product launches, sales, public holidays, or peak shopping periods.

 

Before Contacting Us

You may find answers to common questions in our:

·       Shipping Policy

·       Returns & Refunds Policy

·       Terms of Service

·       Privacy Policy

 

Thank You

Thank you for choosing Brainlava.

We appreciate your support and look forward to serving you.